Money Back Guarantee
We want you to be completely happy with your eyewear purchase.
That’s why we offer our 60-Day Money Back Guarantee - so you can buy with confidence. If you’re not completely satisfied, we’ll work with you to put it right.
We want you to be completely happy with your eyewear purchase.
That’s why we offer our 60-Day Money Back Guarantee - so you can buy with confidence. If you’re not completely satisfied, we’ll work with you to put it right.
2 Years Free Aftercare – Free adjustments, cleaning, and comprehensive advice.
Here’s what you need to know:
- You have 60 days to return prescription glasses (from date of order) if you’re not happy for any reason.
- We’ll help you find a more suitable alternative – and if we can’t, we’ll offer a full refund.
- All returned items must be in undamaged condition and you’ll need to show your proof of purchase.
- The guarantee applies to all prescription eyewear, including where multiple pairs have been purchased as part of a special offer.
- If you choose a replacement that’s more expensive, you’ll just pay the difference. If it’s less expensive, we’ll refund the difference.
- This guarantee does not include Contact lenses, Non-prescription sunglasses, Optical solutions, drops or accessories, Accidental damage or loss.
Please note: We reserve the right to amend or withdraw this guarantee at any time. Your statutory rights are not affected.